How do I make a report? If you are concerned or suspect that someone you know is at risk of physical emotional or financial harm or abuse, call Adult Protective Services. Anyone can make a referral to the APS, not just mandated reporters. Call toll-free any time of the day or night, any day of the week. 1-800-675-8437. Mandated reporters can fax the SOC 341 to Adult Protective Services (650) 573-2310. What if the abuse occurred in a licensed care facility? If the abuse occurred in a long-term care facility contact the Long Term Care Ombudsman at (650)-349 7008. What happens when a report is made? A social worker or public health nurse will respond  to and investigate the report. If appropriate, an intervention and support plan will be developed using the least restrictive method of intervention. The client has the right to refuse any service or support.  If a request for Adult Protective Services is not considered appropriate, the TIES line is available for consultation or to provide information and referral services.   For information, advice and 24-hour emergency response   Click here for the TIES Line